Legal
Returns & Refunds
Perishable goods
As our beef is fresh, perishable food, we cannot accept returns for change of mind once your order has been dispatched. This is in line with the Consumer Contracts Regulations 2013.
Lost or damaged in transit
Until your order is in your hands it's our responsibility. If a parcel goes missing or arrives damaged, defrosted, or not as described through a courier fault, please email info@beethamfarm.co.uk within 24 hours of delivery (or expected delivery) with your order number and a photo of the issue. We'll arrange a refund or a replacement on the next dispatch — whichever you prefer.
Missed deliveries
Because the box is chilled and perishable, we can't refund orders where delivery failed because no one was available to receive it and the courier couldn't leave it safely. Please choose a delivery date when someone can be in.
Your statutory rights
Nothing in this policy affects your rights under the Consumer Rights Act 2015.